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We are proud to share our latest achievement: a Net Promoter Score (NPS) of 70. This exceptional score validates what we already knew: clients who switch to self-funding with EVHC are extremely satisfied and often wish they had made the switch sooner. But what does this score really mean, and why is it so important? Understanding Net Promoter Score (NPS) NPS, or Net Promoter Score, is a crucial metric for assessing customer loyalty and satisfaction. It is calculated by asking our customers how likely they are to recommend us on a scale of 1 to 10. Scores of 9 or 10 are considered Promoters, 7 or 8 are Passives, and 0 to 6 are Detractors. An NPS of 70 is significantly higher than the industry average for health insurance providers, which typically falls between 30 and 40. This score demonstrates that we are outperforming the industry average, ensuring our clients receive the best possible care and support. Common Factors Reducing Satisfaction in Health Insurance Providers Many factors can lead to dissatisfaction with health insurance providers, including: Complex and Opaque Claims Processes: Clients often face confusing and lengthy claims processes that lead to frustration and delays in receiving benefits. Poor Customer Service: Inadequate support and unresponsive customer service representatives can leave clients feeling neglected and unsupported. Limited Plan Flexibility: Standardized plans that do not meet the unique needs of different businesses can lead to dissatisfaction and unmet healthcare needs. High Costs Without Clear Benefits: Clients may feel that they are paying high premiums without seeing tangible benefits, leading to dissatisfaction and a perception of poor value for money. How EVHC Goes Above and Beyond At EVHC, we understand these common pain points and have designed our services to address and overcome them, ensuring exceptional client satisfaction. Here’s how we do it: Customized Health Plans: We work with mid-market employers who spend over $750k per year on insurance premiums to design tailored health benefits that meet their specific needs, providing greater flexibility and satisfaction. EVHC’s Unique 3T Approach to Self-Funding: Our Transition, Transparency, and Transformation (3T) approach guides businesses through the shift to self-funding over a three-year period. This structured plan ensures a smooth transition, clear insights through robust data tracking, and tailored solutions based on detailed analysis, ultimately leading to sustainable growth and satisfaction. Transparent and Efficient Claims Processes: Our claims specialists work diligently to simplify and expedite the claims process, ensuring that clients receive their benefits promptly and without hassle. Exceptional Customer Service: Our dedicated customer service representatives are always available to provide support, answer questions, and resolve issues promptly, ensuring that clients feel valued and supported. Value for Money: Our high NPS reflects the exceptional quality and value we provide. Clients get what they pay for—top-tier service and results that make a real difference in their healthcare experience. Experience the EVHC Difference EVHC's proven approach to self-funding delivers outstanding customer satisfaction and exceptional outcomes. Our exceptional NPS score is a testament to the entire EVHC team, from our underwriters to our customer service representatives and claims specialists, showcasing our unwavering dedication to high-quality service and customer satisfaction. Does the idea of self-funding feel risky? Imagine having a trusted partner to provide the satisfaction and support you and your clients need for a successful transition. At EVHC, our commitment to excellence and client success is unwavering. Read more about our commitment to excellence and client success and learn how we can help you achieve your healthcare goals. Ready to learn more about how EVHC can support your organization? Contact us today to explore our services and see why our clients are enthusiastic promoters of our work.